Shipping Policy
At Pandey Overseas, we are committed to providing a smooth and reliable shipping experience for our customers and business partners. We carefully coordinate the packaging, handling, and dispatch of products to ensure that orders reach their destination safely and efficiently.
1. Order Processing
Orders are processed after confirmation of the product requirements, quantities, specifications, and other applicable details. Processing time may vary depending on the product type, order quantity, customization requirements, and availability.
For customized or bulk orders, the estimated processing and dispatch timeline will be communicated separately during the order confirmation process.
2. Shipping & Delivery
Pandey Overseas supplies products to buyers in India and international markets. Shipping arrangements may vary depending on the destination, order size, product category, and agreed shipping terms.
Estimated delivery timelines depend on factors such as:
- Order quantity and product availability
- Product customization requirements
- Shipping method
- Destination country and location
- Customs clearance procedures
- Holidays, weekends, and unforeseen delays
Any delivery timeline provided at the time of order is an estimate and may be affected by circumstances beyond our control.
3. International Shipping
For international shipments, applicable customs duties, import taxes, clearance charges, and other destination-specific fees may apply. Unless otherwise agreed in writing, such charges are the responsibility of the buyer.
International shipments may also be subject to customs regulations and import requirements of the destination country. Buyers are responsible for ensuring that the products can legally be imported into their respective country.
4. Shipping Charges
Shipping charges are calculated based on factors including product quantity, package weight and dimensions, shipping destination, shipping method, and applicable logistics costs.
The applicable shipping charges and terms will be communicated to the buyer before final confirmation of the order, where applicable.
5. Packaging
Products are packed according to their nature and shipping requirements to help protect them during handling and transportation. Bulk and export shipments may use suitable commercial or export packaging depending on the product and buyer requirements.
Special packaging or labeling requirements should be communicated before the order is finalized.
6. Tracking & Shipment Updates
Where shipment tracking is available, relevant tracking or shipping information may be shared with the buyer after dispatch.
Tracking availability may depend on the selected logistics or shipping service.
7. Customs & Clearance
For international orders, customs clearance is handled according to the applicable shipping terms and destination-country requirements.
Pandey Overseas is not responsible for delays caused by customs inspections, documentation requirements, import restrictions, or other procedures imposed by authorities in the destination country.
8. Delays
Although we make reasonable efforts to meet agreed shipping timelines, delays may occur due to circumstances such as adverse weather, transportation disruptions, customs clearance, public holidays, carrier delays, or other events beyond our reasonable control.
Such delays do not automatically qualify for cancellation, refund, or compensation unless otherwise agreed in writing.
9. Damaged or Missing Shipments
If a shipment arrives damaged or appears to be missing items, the buyer should notify Pandey Overseas as soon as possible and provide relevant details, photographs, shipment information, and supporting documentation where required.
We will review the matter and coordinate with the applicable logistics or shipping provider when appropriate.
10. Incorrect Shipping Information
Customers are responsible for providing accurate shipping and contact information. Pandey Overseas cannot be held responsible for delays, additional charges, or delivery failures resulting from incorrect or incomplete information provided by the buyer.
Any additional shipping or handling costs resulting from incorrect information may be payable by the buyer.
11. Shipping Terms
For international and bulk orders, shipping terms, delivery responsibilities, documentation, and related costs may be agreed between Pandey Overseas and the buyer before the order is confirmed.
The applicable terms may vary depending on the nature and destination of the shipment.
12. Contact Us
If you have any questions regarding shipping, delivery, international orders, or logistics requirements, please contact Pandey Overseas through the contact information available on our website.
We will be happy to assist you with your shipping and order-related queries.
